Carlisle Station Hotel, Sure Hotel Collection By BW, Carlisle (Cumbria) ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Court Square, Carlisle (Cumbria), United Kingdom, CA1 1QY

Carlisle Station Hotel, Sure Hotel Collection by Best Western, is situated in a striking Victorian building next to the historic Court Square. This location offers easy access to the main train station, making it convenient for travelers. The hotel serves as an ideal base for exploring both Carlisle's historic sites and the stunning landscapes of the Lake District. Its gorgeous Victorian ballroom enhances its status as a sought-after venue for various events.

Location

The hotel is strategically located next to Carlisle’s main train station, which offers hourly services to major cities like London and Manchester. It's also a short drive from the M6, making it easily accessible for those traveling by car. Nearby attractions include Carlisle Castle and Hadrian's Wall, and the Lake District is just 9.5 miles away. Additionally, guests can explore local cultural sites such as The Sands Centre.

Rooms

The hotel features 70 stylish en-suite guestrooms designed to ensure a comfortable stay. Each room is equipped with amenities such as a flat-screen TV with Freeview, free Wi-Fi, and tea and coffee making facilities. Family rooms are also available, accommodating a variety of guest needs. Rich decor complements modern furnishings, providing a welcoming atmosphere.

Eat & Drink

Guests can dine at The Brasserie, where the menu includes locally-sourced pasta dishes, juicy steaks, and healthy salads. The lounge menu offers an assortment of snacks, sandwiches, and tempting desserts, catering to different tastes. Bartenders serve a selection of beverages, including wine and craft beer, perfect for relaxation after a long day. A stylish bar and inviting lounge area enhance the dining experience.

Leisure & Business

The hotel provides a range of amenities for both leisure and business travelers, including a modern conference space. Guests can take advantage of complimentary wireless internet and discounted access to a nearby fitness facility. The elegant Victorian ballroom can also accommodate up to 180 guests, making it suitable for weddings and large gatherings. Additionally, onsite parking is available, a rarity for city center hotels.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Executive King Room

Max:

2 persons

18 m²

Bed options:

1 King Size Bed

Heating

Bathtub

room details

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Standard Twin Room

Max:

2 persons

22 m²

Bed options:

2 Single beds

Heating

Bathtub

room details

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Standard Double Room

Max:

2 persons

14 m²

Bed options:

1 Double bed

Heating

Bathtub

room details

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Getting around

A list of all available modes of transport

City Center

Carlisle (Cumbria)1700 ft

Airports

Carlisle Lake District (CAX) 8.6 mi

Newcastle (NCL) 56.3 mi

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The full English breakfast was a delightful way to start the day, with fresh ingredients and plenty of options.” view full review

Cozy Suite!

“I was pleasantly surprised with the upgrade to a suite, which offered plenty of space and a comfortable atmosphere for our relaxing night off.” view full review

Personalized Wake-Up!

“I appreciated the personal touch of a wake-up call from the reception, rather than an automated service; it made me feel cared for.” view full review

Great Takeaway Options

“Being able to explore a variety of restaurants and takeaways within a short walk allowed for enjoyable dining in the comfort of our room.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Late check-in/ -out
Pets allowed for a fee
Security
Elevator
Multilingual staff
Smoke detectors
Fire extinguishers
Key card access

Services

Pet amenities available
Welcome drink

Dining

Bar/ Lounge area

Business

Meeting/ Banquet facilities

Room features

Tea and coffee facilities
Turndown service
Ironing facilities

Media

Data ports

Location

Court Square, Carlisle (Cumbria), United Kingdom, CA1 1QY

Map view

Court Square, Carlisle (Cumbria), United Kingdom, CA1 1QY

City landmarks

Castle

Carlisle Castle

3600 ft

Church

Carlisle Cathedral

2200 ft

Museums

Tullie House Museum And Art Gallery

2700 ft

Milbourne Street

The People First Conference Centre

3300 ft

3 Hartington Place

Gallery Number Three

2300 ft

Stadiums

Brunton Park

5000 ft

Museums

Cumbria's Museum of Military Life

4500 ft

Parks

Bitts Park

3600 ft

Peter Street

Carlisle Contemporary Arts

2700 ft

1B Finkle Street

Weft Studio

3000 ft

Mosque

Carlisle Islamic Mosque Centre

3900 ft

Church

Church of St Michael

1.2 mi

Train stations

Hammonds Pond Railway

1.3 mi

Brampton Road

Eden Bridge Gardens

1.5 mi

Houghton Hall Garden Centre

A World in Miniature Museum

2.0 mi

Farm

Walby Farm Park

3.8 mi

Nearby

Collier Lane

Vue Cinema

700 ft

Mall

The Lanes Shopping Centre

1000 ft

Store

House of Malt

1000 ft

Thornb Moor

Knoxwood Wildlife Rescue Centre

1100 ft

Church

St. Paul's church

1100 ft

Church

Our Lady Of Eden Catholic Church

1100 ft

Restaurants

Wetherspoons

500 ft

10-16 Botchergate

The Woodrow Wilson

800 ft

48 Botchergate

Little Chippy

300 ft

5 Botchergate

Base Express

300 ft

8 The Crescent

Subway Botchergate

500 ft

Unit 1 Englishgate Plaza Botchergate Botchergate

Cavern Cafe

800 ft

77 English Street

Warwick Fish and Chip

800 ft

Warwick Road

The Dining Room

800 ft

6a Lowther Street

Happy Garden

1200 ft

42 Portland Place

The Good Sister

1200 ft

5 Cecil Street

Reviews and Ratings

Feedback from previous guests about their experience.

64%

liked the hotel and would stay again

clean

comfortable

limited dining

short-staffed

6.4/10

Nice

Rooms

6.2

Location

8.0

Service

7.2

Dining

5.2

3.5/5 based on 1664 reviews

#17 of 21 hotels in Carlisle based on Tripadvisor

John

United States of America, March 2024

5.4/10

My stay was a mix of positives and negatives. The hotel's location was very convenient, right next to the city centre, but the noise from the fire door in my room was quite bothersome. The room itself was small and in need of maintenance with a tiny, scruffy bathroom.

Rooms

5.0

The room was right next to a very noisy fire door, causing some disturbance. It was not serviced, and the overall condition was dark, dingy, and in need of refurbishment.

Service

7.0

Despite some minor issues, the staff were mostly friendly and helpful during my stay.

Location

6.0

The hotel's central location was great for exploring the city, but the noise from the train station could be heard early in the morning.

Dining

5.0

The dining experience was average with some service issues such as delay in service and limited breakfast options.

Facilities

5.0

The facilities were lacking, and the dining area could have been better stocked and maintained.

Philip

United Kingdom, January 2024

7.6/10

My stay at the hotel was lovely! The room was clean and spacious, and I had the best night's sleep ever on the comfortable bed. The staff were fantastic, helpful, and very polite, making my stay special despite being short-staffed. The location was excellent for exploring the town and accessing amenities, but the dining experience left something to be desired. Overall, a great value for the money.

Rooms

8.0

My room was very clean and spacious, and the bed was incredibly comfortable.

Service

9.0

The staff were all fantastic, helpful, and very polite, even though they were short-staffed.

Location

9.0

The hotel is in a great location for exploring the town and accessing amenities.

Dining

5.0

The dining experience was the most disappointing aspect of my stay, with limited breakfast options.

Facilities

7.0

The facilities were good, but the dining experience could have been better.

clean

limited dining

Henry

United Kingdom, October 2023

7.6/10

The hotel is in a convenient location next to the train station and close to places to eat and drink. The rooms are spacious and generally quiet, despite some minor noise from connecting doors. The dining experience had some shortcomings but was worth the money spent. Overall, a good choice for a stay in the city center.

Rooms

7.0

The room had a very musty smell and felt a bit dated. However, it was spacious and quiet, except for slight sounds from the connecting door with the next room.

Service

8.0

The staff was pleasant and responsive, although there was a slight hiccup with room service. They provided a welcome drink and pet amenities, which was a nice touch.

Location

9.0

The location was probably the best thing about the hotel, being right next to the train station and within walking distance of various amenities. Perfect for those who want convenience in the city center.

Dining

7.0

The dining experience had some issues like warm food and limited options, but overall it was good value for money. Homemade cakes were a highlight.

Facilities

7.0

The facilities were decent, although improvements could be made in the dining area for a better experience. Price was moderate for the services offered.

Convenient location

Dated room decor

Luke

United States of America, June 2023

5.2/10

My stay at this hotel was a bit of a mixed bag. The location was fantastic, right next to the station in the center of the city, making it very convenient. However, the rooms were quite outdated and in need of refurbishment. The service was friendly but lacked attentiveness to our concerns. The dining experience was disappointing, although the hotel offered some good amenities and facilities.

Rooms

5.0

The room on the third floor was dated, painted in a dull yellow which seemed to be the theme throughout the hotel. The lack of a phone charger and the overheating made the stay uncomfortable.

Service

6.0

Although the staff was friendly overall, they were not very responsive to our issues when we raised them quietly.

Location

8.0

The location right next to the station was very convenient for our needs, being in the center of the city. However, it was the only standout feature of the stay.

Dining

5.0

The dining experience was subpar, especially during a busy period. The lack of clean tables and understaffing let down an otherwise good experience.

Facilities

5.0

The facilities were average, without any notable highlights but also no significant complaints.

Kieran

United Kingdom, May 2023

6.8/10

The hotel is conveniently located next to the railway station and taxi ranks, offering spacious and clean rooms for a comfortable stay. While the rooms could use some updates, the prime location makes up for it.

Rooms

7.0

The room was spacious and clean, offering a comfortable stay despite some dated aspects like the bathroom and patches of flaking paint on the ceiling.

Service

6.0

The staff were organized and polite, although there were some issues with manually inputting credit card details and a broken hot water system.

Location

8.0

The hotel is undergoing refurbishment and is situated in a great location, next to bars, restaurants, and the railway station, ideal for eco-conscious travelers using public transport.

Dining

6.0

The dining experience was average with a decent buffet, but the food quality did not leave a lasting impression. Some improvements could be made for a 4-star hotel status.

Facilities

7.0

The facilities are generally presentable and in good order, offering a satisfactory experience overall.