Carlisle Station Hotel, Sure Hotel Collection By BW, Carlisle (Cumbria) ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Court Square, Carlisle (Cumbria), United Kingdom, CA1 1QY

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

14 m²

Bed options:

1 Double bed

Heating

Bathtub

room details

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Executive King Room Converts to 2 Twin Beds Non Smoking

Max:

2 persons

18 m²

Bed options:

1 King-size bed

Heating

Bathtub

room details

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Standard Twin Room

Max:

2 persons

22 m²

Bed options:

2 Single beds

Heating

Bathtub

room details

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Getting around

A list of all available modes of transport

City Centre

Carlisle (Cumbria)500 m

Airports

Carlisle Lake District (CAX) 13.8 km

Newcastle (NCL) 90.6 km

Bus

Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Stay!

“The room was spacious, clean, and equipped with a plug-in fan that made our warm night much more comfortable.” view full review

Great Sleeping Experience

“The bed and pillows were incredibly comfortable, providing a restful night's sleep that I truly appreciated.” view full review

Classic Charm

“Despite its dated style, the bathroom was clean, and I appreciated the attention given by the staff to resolve any issues.” view full review

Coffee Convenience

“Having coffee-making facilities in the room was a great touch and made mornings feel much more enjoyable.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Late check-in/ -out
Pets allowed for a fee
Security
Lift
Multilingual staff
Smoke detectors
Fire extinguishers
Key card access

Services

Pet amenities available
Welcome drink

Dining

Bar/ Lounge area

Business

Meeting/ Banquet facilities

Room features

Tea and coffee facilities
Turndown service
Ironing facilities

Media

Data ports

Location

Court Square, Carlisle (Cumbria), United Kingdom, CA1 1QY

Map view

Court Square, Carlisle (Cumbria), United Kingdom, CA1 1QY

City landmarks

Castle

Carlisle Castle

1.1 km

Church

Carlisle Cathedral

650 m

Museum

Tullie House Museum And Art Gallery

820 m

Milbourne Street

The People First Conference Centre

1.0 km

3 Hartington Place

Gallery Number Three

680 m

Stadium

Brunton Park

1.5 km

Museum

Cumbria's Museum of Military Life

1.4 km

Park

Bitts Park

1.1 km

Peter Street

Carlisle Contemporary Arts

810 m

1B Finkle Street

Weft Studio

900 m

Mosque

Carlisle Islamic Mosque Centre

1.2 km

Train Station

Hammonds Pond Railway

2.1 km

Church

Church of St Michael

1.9 km

Brampton Road

Eden Bridge Gardens

2.4 km

Houghton Hall Garden Centre

A World in Miniature Museum

3.2 km

Farm

Walby Farm Park

6.1 km

Nearby

Collier Lane

Vue Cinema

200 m

Mall

The Lanes Shopping Centre

290 m

Store

House of Malt

300 m

Thornb Moor

Knoxwood Wildlife Rescue Centre

330 m

Church

St. Paul's church

330 m

Church

Our Lady Of Eden Catholic Church

330 m

Restaurants

Wetherspoons

140 m

10-16 Botchergate

The Woodrow Wilson

230 m

48 Botchergate

Little Chippy

80 m

5 Botchergate

Base Express

90 m

8 The Crescent

Subway Botchergate

140 m

Unit 1 Englishgate Plaza Botchergate Botchergate

Cavern Cafe

220 m

77 English Street

Warwick Fish and Chip

220 m

Warwick Road

The Dining Room

220 m

6a Lowther Street

Padthaistr Eat

550 m

Upper Viaduct Car Park James Street Nelson Bridge

The Good Sister

340 m

5 Cecil Street

Reviews and Ratings

Feedback from previous guests about their experience.

64%

liked the hotel and would stay again

clean

comfortable

limited dining

short-staffed

6.4/10

Nice

Rooms

6.2

Location

8.0

Service

7.2

Dining

5.2

3.5/5 based on 1664 reviews

#17 of 21 hotels in Carlisle based on Tripadvisor

John

United States, March 2024

5.4/10

My stay was a mix of positives and negatives. The hotel's location was very convenient, right next to the city centre, but the noise from the fire door in my room was quite bothersome. The room itself was small and in need of maintenance with a tiny, scruffy bathroom.

Rooms

5.0

The room was right next to a very noisy fire door, causing some disturbance. It was not serviced, and the overall condition was dark, dingy, and in need of refurbishment.

Service

7.0

Despite some minor issues, the staff were mostly friendly and helpful during my stay.

Location

6.0

The hotel's central location was great for exploring the city, but the noise from the train station could be heard early in the morning.

Dining

5.0

The dining experience was average with some service issues such as delay in service and limited breakfast options.

Facilities

5.0

The facilities were lacking, and the dining area could have been better stocked and maintained.

Philip

United Kingdom, January 2024

7.6/10

My stay at the hotel was lovely! The room was clean and spacious, and I had the best night's sleep ever on the comfortable bed. The staff were fantastic, helpful, and very polite, making my stay special despite being short-staffed. The location was excellent for exploring the town and accessing amenities, but the dining experience left something to be desired. Overall, a great value for the money.

Rooms

8.0

My room was very clean and spacious, and the bed was incredibly comfortable.

Service

9.0

The staff were all fantastic, helpful, and very polite, even though they were short-staffed.

Location

9.0

The hotel is in a great location for exploring the town and accessing amenities.

Dining

5.0

The dining experience was the most disappointing aspect of my stay, with limited breakfast options.

Facilities

7.0

The facilities were good, but the dining experience could have been better.

clean

limited dining

Henry

United Kingdom, October 2023

7.6/10

The hotel is in a convenient location next to the train station and close to places to eat and drink. The rooms are spacious and generally quiet, despite some minor noise from connecting doors. The dining experience had some shortcomings but was worth the money spent. Overall, a good choice for a stay in the city center.

Rooms

7.0

The room had a very musty smell and felt a bit dated. However, it was spacious and quiet, except for slight sounds from the connecting door with the next room.

Service

8.0

The staff was pleasant and responsive, although there was a slight hiccup with room service. They provided a welcome drink and pet amenities, which was a nice touch.

Location

9.0

The location was probably the best thing about the hotel, being right next to the train station and within walking distance of various amenities. Perfect for those who want convenience in the city center.

Dining

7.0

The dining experience had some issues like warm food and limited options, but overall it was good value for money. Homemade cakes were a highlight.

Facilities

7.0

The facilities were decent, although improvements could be made in the dining area for a better experience. Price was moderate for the services offered.

Convenient location

Dated room decor

Luke

United States, June 2023

5.2/10

My stay at this hotel was a bit of a mixed bag. The location was fantastic, right next to the station in the center of the city, making it very convenient. However, the rooms were quite outdated and in need of refurbishment. The service was friendly but lacked attentiveness to our concerns. The dining experience was disappointing, although the hotel offered some good amenities and facilities.

Rooms

5.0

The room on the third floor was dated, painted in a dull yellow which seemed to be the theme throughout the hotel. The lack of a phone charger and the overheating made the stay uncomfortable.

Service

6.0

Although the staff was friendly overall, they were not very responsive to our issues when we raised them quietly.

Location

8.0

The location right next to the station was very convenient for our needs, being in the center of the city. However, it was the only standout feature of the stay.

Dining

5.0

The dining experience was subpar, especially during a busy period. The lack of clean tables and understaffing let down an otherwise good experience.

Facilities

5.0

The facilities were average, without any notable highlights but also no significant complaints.

Kieran

United Kingdom, May 2023

6.8/10

The hotel is conveniently located next to the railway station and taxi ranks, offering spacious and clean rooms for a comfortable stay. While the rooms could use some updates, the prime location makes up for it.

Rooms

7.0

The room was spacious and clean, offering a comfortable stay despite some dated aspects like the bathroom and patches of flaking paint on the ceiling.

Service

6.0

The staff were organized and polite, although there were some issues with manually inputting credit card details and a broken hot water system.

Location

8.0

The hotel is undergoing refurbishment and is situated in a great location, next to bars, restaurants, and the railway station, ideal for eco-conscious travelers using public transport.

Dining

6.0

The dining experience was average with a decent buffet, but the food quality did not leave a lasting impression. Some improvements could be made for a 4-star hotel status.

Facilities

7.0

The facilities are generally presentable and in good order, offering a satisfactory experience overall.